Refund policy

NON-EU ORDERS

Cancellations: 
Preorders cannot be canceled; all preorder sales are final. Please be aware: Filing a chargeback or claim will result in the cancellation of all your orders and a ban from our website.

Returns or Exchanges:
All sales are final. Damaged and defective items are the only exception.

Damaged or Missing Items
Please inspect your order upon arrival. Any claims for damaged or missing items must be submitted within 7 days of delivery. Exterior damages need to be submitted before the plastic is removed from the book.

Any removed protected plastic for exterior damages will void any potential replacements.

What does qualify as damaged:

  • Severely dented or crushed corners
  • Broken or crushed spine
  • Deep, very noticeable scratches on the cover or spine
  • Ripped or bent pages that affect readability

What does not qualify as damaged:

  • Light scratches
  • Small dings or dents
  • Slightly dented corners
  • Wavy pages
  • Minor page alignment, page stacking, page shifting, or uneven page edges
  • Minor sprayed edge variations that do not affect the book’s readability or structural integrity
  • Minor variations in foil, embossing, or print placement
  • Minor color differences between mockups, photos, and the final product
  • Small amounts of visible binding glue that do not affect the book’s functionality

All damage and missing item claims are reviewed on a case by case basis. Proof of purchase and damages are required.

Returns & Replacements

All items must be returned before a replacement is issued.

  • We’ll provide a return shipping label via email as a one-time courtesy.
  • If you are unable to print or use the provided label, you’ll be responsible for the return shipping costs.
  • Please return your book within 7 days of the label being created. If the return is not shipped back within that timeframe, the label will be voided and the exchange will be canceled.

📧 For all claims, please email Support@TwistedFictionBooks.com

Lost or Stolen Packages:
We are not responsible for lost or stolen packages. In case of a lost or stolen package, it is recommended to immediately contact the postal service provider for further instructions.

Return to sender:
In the circumstance where the package is sent back to us after the customer is notified by the post office to pickup, the customer will be responsible for the expenses associated with reshipment. Refunds will not be provided.

EU ORDERS / WITHDRAWAL RIGHTS

PREORDERS & SUBSCRIPTIONS

For preorder and subscription orders, withdrawal requests submitted before shipment will result in the order being canceled and refunded.

A withdrawal request on a subscription order applies to the active order and is not intended to function as a box skip.

Twisted Fiction reserves the right to cancel active subscriptions, future renewals, or refuse future purchases in cases of repeated withdrawal requests, return abuse, or misuse of subscription services.

SHIPPED ORDERS

Once an order has shipped, return policies apply.

Customers are responsible for all return shipping costs. Original shipping charges, duties, VAT, customs fees, and brokerage fees are non-refundable.

Refunds, if approved, will only be issued after returned items are received and inspected.

RETURN REQUIREMENTS

To qualify for a return, items must be returned:

• In original packaging
• With all original contents included
• In brand new condition
• With all shrink wrap, seals, and protective packaging fully intact

RETURNS WILL BE DENIED IF

• Shrink wrap or seals have been opened, removed, or broken
• Any item is missing
• Books or contents show signs of wear or use

Due to the collectible nature of our signed, limited edition, and exclusive products, opening shrink wrap or breaking product seals voids return eligibility.

NON-RETURNABLE ITEMS

Where permitted by law, the following items may not be eligible for cancellation, withdrawal, or return:

• Personalized products
• Custom-made products
• Digital products
• Gift cards
• Final Sale Products such as Overstock and Scratch & Dent Items

DAMAGED / DEFECTIVE ITEMS

If your order arrives damaged or you believe you received a defective item, please do not submit a withdrawal request.

All damage, defect, or exchange requests must be submitted to support@twistedfictionbooks.com with:

• Your order number
• A description of the issue
• Clear photos of the damage, defect, or issue

Requests submitted without an order number or photos may delay review.

Damage and defect claims are reviewed separately from withdrawal and return requests and are handled in accordance with Twisted Fiction’s standard damage/replacement policies.